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Frequently Asked Questions
1. About Our Products
All pieces are handcrafted with silk-like fabric, copper wire, pearls, and other premium materials used in traditional Chinese floral craftsmanship. Each item is individually shaped and assembled by hand.
Yes. Every accessory is crafted by artisans, which means slight variations in shape and color are normal and add to the uniqueness of each piece.
We photograph our products using professional lighting. Colors may vary slightly due to display differences, but every detail is shown as accurately as possible.
Yes, all crowns, headbands, and hairpins are designed to be comfortable for long-time wear during weddings or events.
2. Custom Orders
Yes. You may request custom colors, flower shapes, pearl arrangements, or full bespoke designs.
Custom orders typically require 5–10 days to craft, depending on complexity.
Of course. Send us your inspiration images or wedding dress details, and we will match the style for you.
Yes—romantic, vintage, modern, pink, ivory, gold, pastel, or any mood board you provide.
3. Shipping & Delivery
All orders are handmade and shipped from our workshop.
We ship worldwide, including the US, Canada, Europe, Australia, and more.
Standard delivery: 7–20 days depending on region.
Expedited delivery (if available): 5–10 days.
Once your order ships, you will receive a tracking link by email.
4. Orders & Payments
Order changes can be made within 24 hours. Custom orders cannot be canceled after production begins.
We accept major credit cards, PayPal, and other secure global payment options on Shopify.
Yes—contact us for group pricing for weddings.
5. Returns & Exchanges
Due to the handcrafted nature of our accessories, returns are accepted only for damaged or incorrect items.
Please contact us within 48 hours with clear photos, and we will arrange a replacement.
Custom-made pieces cannot be returned unless damaged on arrival.
6. Care & Maintenance
Store them in the original box, away from moisture and pressure.
Please avoid water exposure as it may affect the shape and texture.
Gently clean using a soft brush or dry air blower.
